Shipping policy
Order Processing
All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that processing times are separate from shipping times.
Shipping Times
After your order has been shipped, estimated delivery times are typically:
- United States: 5-10 business days
- International: 7-15 business days (where available)
Delivery times are estimates only and may vary depending on your location, carrier delays, weather conditions, customs processing, or other circumstances outside of our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to update after your package has been dispatched.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. If you notice an error, please contact us as soon as possible at support@tryneralle.com
Delays
While we strive to deliver orders as quickly as possible, unexpected shipping delays may occur due to weather, carrier issues, customs, holidays, or other events beyond our control. We appreciate your patience in these situations.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at support@tryneralle.com within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
Neralle
Email: support@tryneralle.com